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Maximizing Appointment Booking with Conversation AI: Step-by-Step Instructions

conversations at any time, enhancing consumer interaction and engagement. This article presents a comprehensive overview of accessing, configuring, and optimizing

conversations at any time, enhancing consumer interaction and engagement. This article presents a comprehensive overview of accessing, configuring, and optimizing the Auto-pilot mode for efficient conversation management.

Accessing Auto-pilot Mode:

  • Navigate to the Conversation AI settings located in the Sub-account settings.
  • In the “bot settings” tab, you will discover the new mode “Auto-pilot.”


  • Inbound Message Handling: The bot waits for a configured amount of time before accumulating all messages of a conversation and replying to the contact.
  • Channel Availability: Auto-pilot is available for SMS, Facebook, and Instagram, and the channels may be configured inside the Bot Settings tab.
  • Sleep Mode: The bot goes to sleep for 2 hours in case of a guide or a workflow-primarily based message.
  • Feedback Mechanism: Every message from the Auto-pilot Bot will comprise Thumbs up and Thumbs right down to provide feedback, upload FAQs, and train the bot.
  • Appointment Booking: The bot’s primary purpose is to get appointment bookings to your commercial enterprise and sends the reserving/scheduling hyperlink without delay to the contact based totally on the chosen calendar.

Advanced Auto-pilot Settings:

  • Business Name Configuration: Allows putting in place a enterprise call for the communication AI bot.
  • Wait Time before Responding: Configurable time between 1 2nd and 5 minutes, allowing the bot to collect all messages earlier than responding. The default limit is two minutes.
  • Maximum Message Limit: The bot will nod off if this limit is reached in a communique. To activate the bot once more, mark the communique as “Read.” The default restriction is 10 messages in a single communication.

Training the Bot:

Training the bot is essential for optimizing its overall performance. Users can train the bot based totally on URLs or FAQs, and the bot trial is freed from charge. For specified instructions on training the bot, seek advice from Training the Conversation AI Bot.


Bot education and trial are freed from rate. Once the settings are modified from off to both suggestive or autopilot, a charge of 5 cents according to generation is applicable.

Fully Automatic AI Bot Demo Video:


Q: How can I get entry to the Auto-pilot mode?

A: Navigate to Conversation AI settings inside the Sub-account settings and choose “Auto-pilot” in the “bot settings” tab.

Q: Can I configure the wait time earlier than the bot responds?

A: Yes, you can configure the wait time between 1 2nd and five mins within the advanced settings.

Q: Is there a fee for bot training and trial?

A: No, bot training and trial are free of rate.

Q: How can I provide feedback to the bot?

A: Every Auto-pilot Bot’s message will comprise Thumbs up and Thumbs down options for imparting feedback and training the bot.

Q: Can I configure the commercial enterprise name for the Conversation AI bot?

A: Yes, you can configure the enterprise name within the advanced Auto-pilot settings.

Q: Is there a restriction to the quantity of messages a bot can ship to a contact?

A: Yes, the default restriction is 10 messages in a single communication, after which the bot goes to sleep.

Q: How can I reactivate the bot once it goes to sleep?

A: To reactivate the bot, mark the verbal exchange as “Read.”

Q: How does the Auto-pilot bot cope with a couple of inbound messages?

A: The bot waits for a configured quantity of time to collect all messages in a verbal exchange before responding, allowing it to recognize the context higher and respond to all messages in one move.

Q: Can the Auto-pilot bot be used throughout special systems like SMS, Facebook, and Instagram?

A: Yes, the Auto-pilot bot is versatile and may be configured to reply on SMS, Facebook, and Instagram through the Bot Settings tab.

Q: Is it feasible to check the bot’s responses earlier than enabling it?

A: Absolutely, you can utilize the bot trial function to evaluate the bot’s responses in actual-time to various messages and intents before permitting it.

Q: What takes place if the bot gets a message manually or via a workflow?

A: The bot will doze off for a length of 2 hours if it gets a manual or a workflow-primarily based message.

Q: Is there a limiteless usage plan to be had for the Auto-pilot mode?

A: An unlimited plan is underneath improvement and could quickly be available, providing unlimited usage in keeping with place.

Q: Can the Auto-pilot mode be configured for nearly immediately responses?

A: Yes, the wait time may be configured to as low as one second for the bot to reply almost immediately.

For greater precise records on the usage of Conversation AI, please check with
- How to Use Conversation AI in Your Appointment Bookings. 
- Training the Conversation AI Bot


The Auto-pilot mode of the Conversation AI Bot is a powerful tool designed to enhance person interaction and engagement by presenting instant responses to leads and conversations. By understanding and utilising its features and settings correctly, customers can optimize their conversation control and improve their business’s overall communique strategy.


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