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Integrating Facebook Lead Ads with Leadbadge & Troubleshooting Guide

Facebook Lead Ads offer a seamless way to capture leads directly from Facebook, making it a valuable tool for businesses looking to expand their customer base.

Facebook Lead Ads offer a seamless way to capture leads directly from Facebook, making it a valuable tool for businesses looking to expand their customer base. However, integrating Facebook Lead Ads with Leadbadge requires careful setup and troubleshooting to ensure smooth operation. In this comprehensive guide, we’ll walk you through the process of integrating Facebook Lead Ads with Leadbadge and provide troubleshooting tips to address common issues.

Step 1: Setting Up Facebook Lead Ads Integration with Leadbadge Before you begin, ensure you have admin access to both your Facebook Business Manager account and Leadbadge dashboard.

  1. Access Leadbadge Integrations: Log in to your Leadbadge dashboard and navigate to the Integrations section.
  2. Select Facebook Lead Ads: Locate the Facebook Lead Ads integration option and click on it to initiate the setup process.
  3. Authenticate with Facebook: Follow the prompts to connect your Leadbadge account with your Facebook Business Manager account. Ensure you grant all necessary permissions for data access and management.
  4. Choose Ad Accounts and Pages: Select the Facebook ad accounts and pages you wish to integrate with Leadbadge. This step enables Leadbadge to retrieve lead data from your Facebook campaigns.
  5. Test Integration: Once the integration is set up, conduct a test by creating a sample lead ad on Facebook and submitting a test lead. Verify that the lead data is successfully captured and synced with Leadbadge.

Step 2: Troubleshooting Facebook Lead Ads Integration Issues Despite careful setup, you may encounter issues with your Facebook Lead Ads integration. Here are some common problems and troubleshooting steps:

  1. Missing Lead Data: If lead data is not appearing in Leadbadge after integration, check the following:
    • Ensure the correct ad account and page are selected for integration.
    • Verify that the lead form is active and set up correctly on Facebook.
    • Check for any errors or warnings in the Leadbadge integration settings.
  2. Syncing Errors: If lead data is not syncing properly between Facebook and Leadbadge, try the following:
    • Refresh the integration settings in Leadbadge to trigger a manual sync.
    • Review the Facebook Business Manager for any error notifications related to lead data syncing.
    • Contact Leadbadge support for further assistance if syncing issues persist.
  3. Data Mapping Errors: In cases where lead data is not mapped correctly in Leadbadge, follow these steps:
    • Review the field mapping settings in Leadbadge to ensure that Facebook lead fields are correctly matched with Leadbadge fields.
    • Update the field mapping if necessary and test the integration with sample leads to verify data mapping accuracy.

By following these steps, you can successfully integrate Facebook Lead Ads with Leadbadge and address any integration issues that may arise. If you encounter persistent problems, don’t hesitate to reach out to Leadbadge support for personalized assistance and troubleshooting.

Facebook Lead Ads Integration with CRM: Streamlining Lead Capture and Management

The Facebook Lead Ads integration with a CRM (Customer Relationship Management) system is a powerful tool that allows businesses to seamlessly capture and import leads generated through Facebook Ads into their CRM platform. By automating the lead capture process, businesses can avoid manual data entry errors, improve lead quality, and enhance their overall lead management workflow. This integration is particularly beneficial for businesses of all sizes, from startups to established enterprises, looking to optimize their lead generation efforts on Facebook.

Benefits of the Facebook Lead Ads Integration:

  1. Automated Lead Capture: Businesses can automatically capture leads generated through Facebook Ads and import them into their CRM system, eliminating the need for manual data entry and saving valuable time.
  2. Improved Lead Quality: By tracking and managing leads through the CRM platform, businesses can gain insights into their audience, personalize marketing efforts, and enhance the quality of leads generated through Facebook Ads.
  3. Enhanced Lead Management: The CRM system provides a centralized platform for tracking and managing leads, allowing businesses to streamline their sales and marketing efforts and improve customer retention.
  4. Efficient Follow-Up: With lead data seamlessly integrated into the CRM, businesses can quickly follow up with leads and prioritize sales efforts based on lead quality and behavior.
  5. Increased Conversions: By automating lead capture and improving lead management, businesses can increase conversions and ROI from Facebook Ads, ultimately driving business growth.

Pre-requisites for Facebook Lead Ads Integration:

Before integrating Facebook Lead Ads with a CRM, businesses need to ensure they meet the following requirements:

  • Access to the Facebook Page: Users must have access to the Facebook Page for which they’re creating lead ads.
  • Ownership and Permissions: The same user should own both the Facebook Page and the ad account associated with it, with appropriate admin or manage permissions.
  • Ad Account Check: Verify that the Facebook Page is connected to the correct ad account in the Ad Account settings.
  • Leads Access: Ensure that users have lead access permissions to access lead data from Facebook Lead Ads.
  • LeadConnector Access: Grant access to the LeadConnector tool to integrate the Facebook Business Manager and Business Page with the CRM platform.

How to Add Users to Your Business:

To grant access to users for managing Facebook Pages and lead ads, follow these steps:

  1. Navigate to the Business Manager and select “Users” from the left navigation menu.
  2. Add the desired users by clicking on “People” and following the prompts to assign roles such as Admin or Employee.

By meeting these pre-requisites and following the integration steps, businesses can successfully leverage the Facebook Lead Ads integration with their CRM to optimize lead generation efforts and drive business growth. If any issues arise during the integration process, businesses can refer to Facebook’s troubleshooting guides or seek assistance from CRM support teams for resolution.

Common Errors

Page Quality Issue : 

Suppose our user is facing this issue. Our customer needs to raise a support ticket with Facebook Support.

Steps to resolve:

  • Users need to switch to the Facebook page on Facebook, Go to this link and raise a support ticket with Facebook if there is an issue.
  • FB Support Doc:

Permission Issue: 

The easiest way to find the issues is by trying to fetch the latest FB/Insta message and the latest lead.

This is how Zapier does it, and it helps us easily find the missed permission. FB API will present an error if permission is missing or for other reasons. Troubleshooting steps are as follows:

  • Go to this link.
  • Check if all the permission are enabled for all pages.

Instagram Connection/messages Check:

Check Instagram page is connected to the FB page

  • Switch your logged-in user to the desired Fb page
  • Check if messaging is enabled.
  • If the page is connected, but your IG page is still not visible as an option in your CRM. Please do a hard reset and then attempt to connect.

Messenger/ Instagram not syncing all messages:

Sometimes the reason for this issue is our LeadConnector app is not set as the primary receiver if they have multiple CRM integration.

Steps to resolve:

  • Switch to the desired FB page

Leads, not syncing Issue:

We need to check the business side for the places below.

  • User Added to business(EMPLOYEE OR ADMIN)
  • FB Page Admin:
  • Ad Account Check:
    • Page Owner should Match with Ad Account Owner
  • Integration Lead Access Check:
    • If you are still not receiving the leads. Click on Restore Default Access it and check it again.

How to connect Instagram Account to the FB page or verify it is connected:

An Instagram account can be connected to a single FB page.

Steps to connect the Instagram page or verify it is connected to the correct FB page 

Log in to Facebook and click Pages in the left menu.

    Pages Missing

    If an admin of a page also has their business account associated with the same page, they won’t be able to see the page while integrating with HighLevel. The best workaround is to add a second admin to that Facebook page, and have them integrate. Steps to add an admin to the page:

    • Log in to Facebook and click on your profile photo in the top right corner.
    • Select “See all profiles” and choose the Page you want to grant access to.
    • Click the profile picture of your Page in the top right to navigate to your Page.
    • Click “Manage,” then select “Page access” on the left under “Your tools.”
    • Next to “People with Facebook access,” click “Add New.”
    • Click “Next,” and then enter the name or email address of the person you want to grant Facebook access to. Finally, click on their name.
    • You can now choose to grant either partial or full control over the Page:
      • For partial control, scroll down and click “Give Access.”
      • For full control, scroll down, click to grant full control, and then click “Give Access.”
    • Type in your Facebook password to confirm the action, then click “Confirm.”
    • The person you’ve granted access to will receive an email invitation to accept your invitation to access the Page.

    By following these steps, we’ll successfully grant admin access to the user who will be connecting the Facebook account from GHL. This will allow them to manage the Page in the new Pages experience. After granting the admin access to the user, they would be able to successfully add the Facebook page to GHL.


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