1. Go to the Agency view > Settings > Phone System
2. If the location already has a Twilio SID generated, we can click Update Credentials by clicking the three dots on the right to delete the connection:
3. If the account SID and auth token provided by your client is a Twilio Subaccount, you can then replace the Account SID and auth token here.
If the account SID and auth token provided by your client is a Twilio Master account, it’s best to integrate with the subaccount.
How to create a subaccount inside Twilio:
1. Click the Account dropdown on the top right > Subaccounts
2. Click on Create subaccount