1. Go to the Agency view > Settings > Phone System
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48244236560/original/m0k8SxuXaw3s-cli3PbrKGDluRBRgOgGxA.gif?1660081936)
2. If the location already has a Twilio SID generated, we can click Update Credentials by clicking the three dots on the right to delete the connection:
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48189715663/original/u5y-erS6jt0OeiW3EWGl-b6u72_IcipXfw.png?1644719577)
3. If the account SID and auth token provided by your client is a Twilio Subaccount, you can then replace the Account SID and auth token here.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48189715856/original/fqIf62u2wI3AcBAuy8gP_OrEtEYcxXFNnw.png?1644719841)
If the account SID and auth token provided by your client is a Twilio Master account, it’s best to integrate with the subaccount.
How to create a subaccount inside Twilio:
1. Click the Account dropdown on the top right > Subaccounts
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48244237212/original/emEVcre3TuSGd5hWgR4jOD3PqywHFfCAyg.png?1660082302)
2. Click on Create subaccount
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48244237254/original/ghgfv_TXDTiWJWW5-7LqPDVLED-SLyxEDQ.png?1660082325)