Troubleshooting tips when call events don’t seem to be working
1. Go to the Account dropdown on the top-right menu, click on Subaccounts
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48206749715/original/KmION-ENowe0jccDUSztW-DIubmeXJapUw.png?1648161349)
2. If there are too many subaccounts inside Twilio, you can go back to HighLevel and copy the Account SIN for that location to search in Twilio:
![](https://leadbadge.com/wp-content/uploads/2024/05/tab-30.png)
Search based on the Twilio Subaccount SID in HighLevel agency settings -> Twilio
Paste the Account SID here and click on it:
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48206749693/original/oW4wsZUPb3bFzU9n_GVIkdhgXxV9cQohaw.png?1648161349)
3. Click into the subaccount so you will see there’s an orange text on the top left:
![](https://leadbadge.com/wp-content/uploads/2024/05/tab-31.png)
4. Click Monitor -> Logs -> Calls
![](https://leadbadge.com/wp-content/uploads/2024/05/tab-32.png)