How to enable Call Recording
In the agency view, Click on Click here to switch on the top left to go inside the sub-account
Once you are in the subaccount, click on Settings (bottom left)
Click on Phone Numbers
Click on the Edit icon to the Twilio number you want to enable Call recording for
Check the checkbox for Call recording (Default message: This call will be recorded for quality assurance)
You could put a few spaces here so it will not announce anything, depending on the regulation where you live if that’s allowed.
However, for workflow action Call steps, we will still announce the call recording message.
Click on Update to save the changes.
