Subject: Action Required: Reconnect Facebook Token in Your Leadbadge Account
If you’ve received an email titled “A Facebook Token Has Expired In Your Leadbadge Account,” it means that the Facebook integration for one of your Leadbadge accounts has been disconnected.
To reconnect, follow these steps:
- Choose the indicated account from the “Switch To An Account” dropdown menu.
- Navigate to “Settings” in the left-hand sidebar.
- Select “Integrations” from the top menu.
- Click the “Connect” button under the Facebook icon.
- Follow the prompts to log in, select the Facebook page you wish to connect, and click “Connect Page.”
It’s essential to reconnect to ensure uninterrupted functionality.
Why Did This Connection Break?
There are several reasons that could cause an integration to break. The most common are:
- A user changes their password
- The Facebook token naturally expires after a period of time
- A user de-authorizes your app
- A user logs out of Facebook
- A user changes page permission or adds/removes a user
- A virtual assistant in another country logs in without using a VPN
